Question 1

How do I check in?

Accepted Answer

All properties feature keypad self check-in. Your unique door code and detailed arrival instructions will be sent 24 hours before your stay.

Question 2

Is WiFi included?

Accepted Answer

Yes. High-speed WiFi is included at all three properties at no additional charge.

Question 3

What are the house rules?

Accepted Answer

Guests must be 25 or older to rent. No parties or events. Dogs are welcome (up to 2) subject to our pet policy and an additional charge. Cats and other animals are not permitted. Smoking is strictly prohibited indoors — a $1,000 fine applies. Check-in is at 4:00 PM and checkout is at 10:00 AM.

Question 4

When will I receive trip details?

Accepted Answer

Complete arrival instructions, door codes, and property information are delivered to your email 24 hours before check-in.

Question 5

Are linens and towels provided?

Accepted Answer

Yes. All beds are made up with fresh linens and bath towels are provided for all guests.

Question 6

Do you provide cribs or high chairs?

Accepted Answer

Yes — we provide a crib and high chair for the convenience of guests traveling with little ones. You are also welcome to bring your own.

Question 7

Is smoking allowed?

Accepted Answer

Smoking is strictly prohibited inside all properties. A $1,000 fine will be charged for any evidence of indoor smoking. Guests may smoke outdoors away from the structure.

Question 8

What happens if a natural disaster affects my stay?

Accepted Answer

As part of our rental agreement process, we offer guests the option to purchase trip insurance through our partner. Once you book, you’ll receive instructions to secure coverage directly through them. We strongly recommend taking advantage of it to protect your trip against natural disasters, emergencies, and events outside your control.

Question 9

Do you recommend trip insurance?

Accepted Answer

Yes. As part of our rental agreement process, guests receive the option to purchase trip insurance through our partner. Once you book, we’ll share instructions on how to secure coverage — you’ll work directly with the insurance provider. We strongly recommend it to protect your trip against cancellations, emergencies, and weather events outside your control.

Question 10

Are there security cameras?

Accepted Answer

Exterior security cameras are present at all entry points to ensure the safety of guests and the property. There are no cameras inside the home.

Question 11

Why should I book directly instead of through Airbnb or VRBO?

Accepted Answer

Booking directly saves you money. Third-party platforms charge guests significant service fees — often 10–15%. Booking directly also gives you a direct line to our team for the best support.

Question 12

Are there discounts available?

Accepted Answer

Our rates are set based on demand and seasonality — similar to how hotels price their rooms. Rates adjust based on time of year, local events, and how far out you’re booking. Booking direct always gets you the best available rate without platform markups.

Question 13

Is there a minimum night stay?

Accepted Answer

Minimum nights are based on availability and market conditions and can change over time. Check the booking calendar on the property page for the latest availability and current minimum night stay requirements.

Question 14

How many guests can Firefly Bliss sleep?

Accepted Answer

Firefly Bliss is our largest property, sleeping up to 22 guests across 6 bedrooms and 6.5 bathrooms — perfect for large family reunions or group celebrations.

Question 15

Is the pool at Firefly Bliss heated?

Accepted Answer

Yes — Firefly Bliss has a private heated indoor pool available year-round, along with a separate hot tub.

Question 16

What are the outdoor spaces like at Firefly Bliss?

Accepted Answer

Three wraparound decks look out over panoramic Smoky Mountain views — perfect for morning coffee, evening stargazing, or just unwinding after a day of exploring.

Question 17

What entertainment does Firefly Bliss offer?

Accepted Answer

Firefly Bliss has a lounge theater, game room, hot tub, heated indoor pool, 9 smart TVs, and three wraparound decks — more than enough to keep a group of 22 entertained.

Question 18

How far is Firefly Bliss from Gatlinburg and Pigeon Forge?

Accepted Answer

About 20 minutes from both Gatlinburg and Pigeon Forge, putting you close to restaurants, shopping, Dollywood, and the entrance to Great Smoky Mountains National Park.

Question 19

What is the nearest airport to Firefly Bliss?

Accepted Answer

The nearest major airport is McGhee Tyson Airport (TYS) in Knoxville, TN — approximately 45 minutes from Firefly Bliss.

Question 20

How many cars can park at Firefly Bliss?

Accepted Answer

Firefly Bliss has on-site parking for up to 4 vehicles.

Question 21

Are pets welcome at Firefly Bliss?

Accepted Answer

Yes, dogs are welcome (up to 2) subject to our pet policy and an additional charge. Cats and other animals are not permitted. Please enter your accurate dog count when making your booking to avoid any issues.

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